Responsible Gaming

Version: 1.0  |  Last Updated: November 12, 2026

1. Our Commitment

At Caswino, we believe that gambling should always be an enjoyable and voluntary leisure activity. We are firmly committed to providing a safe, fair, and transparent environment where every player retains full control over how they engage with our platform. Responsible gaming is not an afterthought — it is a core principle embedded in everything we do, from product design to customer support.

We recognise that for a small number of players, gambling can become a source of harm rather than entertainment. Our obligation is to equip every user with the knowledge, tools, and resources necessary to keep their gambling within healthy boundaries. We therefore maintain a suite of player-protection measures, enforce a strict minimum age policy, and actively promote awareness of problem-gambling warning signs. This page should be read alongside our Terms & Conditions and Privacy Policy, which together govern your use of Caswino.

2. Recognizing Problem Gambling

Problem gambling is characterised by a persistent inability to control or stop gambling despite negative consequences to a person's finances, relationships, mental health, or professional life. Recognising the warning signs early is the most effective way to seek timely help. The following checklist is designed to help you assess your own gambling behaviour or that of someone you care about.

2.1. Self-Assessment Checklist

Reflect honestly on each of the following questions. If you answer yes to three or more items, we strongly encourage you to use one of our player-protection tools or contact a support organisation listed in Section 6.

• Preoccupation: Do you spend a significant portion of your day thinking about gambling — planning your next session, reliving past wins, or working out how to get more money to wager?
• Chasing losses: After losing money, do you feel a strong urge to return and win it back as quickly as possible, often increasing your stakes to do so?
• Loss of control: Have you repeatedly tried to cut down or stop gambling but found yourself unable to follow through on those intentions?
• Withdrawal symptoms: When you attempt to reduce or quit gambling, do you feel irritable, restless, anxious, or unable to concentrate?
• Escapism: Do you gamble primarily to escape problems, relieve stress, cope with depression, or temporarily forget about personal difficulties?
• Concealment: Do you hide your gambling activity, downplay how much time or money you spend, or lie to family members or close friends about it?
• Financial distress: Have you borrowed money, sold personal possessions, or otherwise sought funds from others specifically to finance gambling?
• Neglect of responsibilities: Has gambling caused you to miss work, neglect your family obligations, or abandon hobbies and activities you previously valued?
• Relationship damage: Have you experienced significant conflict, separation, or loss of important relationships as a direct result of your gambling behaviour?
• Continuing despite consequences: Do you continue gambling even when you are fully aware that it is causing financial, emotional, or social harm to yourself or others?

If you are unsure whether your gambling has become a problem, completing a formal assessment through Gamblers Anonymous Philippines or the National Problem Gambling Helpline (NPGH) can provide professional guidance without obligation. Contact details appear in Section 6.

3. Player Protection Tools

Caswino provides a range of practical tools that allow you to manage and control your gambling activity directly from your account settings. These tools are free to activate, take effect promptly, and are designed to support you at every stage — from mild self-regulation to full platform exclusion.

3.1. Deposit Limits

You may set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is active, no deposit exceeding that amount will be processed during the corresponding period. Requests to lower your deposit limit take effect immediately. Requests to raise your limit are subject to a mandatory 24-hour cooling-off period before the new limit becomes active, ensuring the change is deliberate rather than impulsive. You may contact our support team at [email protected] to modify your deposit limits at any time.

3.2. Loss Limits

A loss limit caps the total net loss you may sustain within a chosen timeframe — daily, weekly, or monthly. Once you reach your loss threshold, further wagers will be declined until the limit period resets. As with deposit limits, reductions apply immediately while increases require a 24-hour review period to give you time to reconsider.

3.3. Session Time Limits

You may configure a maximum session duration to control how long you spend on the platform in a single sitting. When your session time is reached, you will receive a clear on-screen notification, and the session will be concluded. This tool helps prevent extended play driven by habit or emotional state rather than conscious choice.

3.4. Reality Check Reminders

You can activate periodic pop-up reminders at intervals of your choosing — for example, every 30 or 60 minutes — that display your current session duration and net financial result. These prompts are designed to interrupt automatic gambling patterns and encourage an informed decision to continue or stop.

3.5. Cooling-Off Period

If you feel you need a short break without committing to full self-exclusion, a cooling-off period allows you to temporarily suspend your account for a defined period — from 24 hours up to 90 days. During this period, you will be unable to log in or place any wagers. The restriction cannot be lifted early, so it provides a firm but time-limited pause. At the end of the cooling-off period, your account will be automatically reactivated unless you choose to extend the restriction or proceed to self-exclusion.

3.6. Self-Exclusion

Self-exclusion is available for players who recognise that they need a more sustained break from gambling. You may request self-exclusion for a minimum period of six months, or indefinitely. To activate self-exclusion, contact our support team at [email protected] or our compliance team at [email protected]. Your request will be processed within 24 hours of receipt. During a self-exclusion period, your account will be suspended, marketing communications will cease, and all bonuses and promotional offers will be forfeited. Reinstatement requests submitted before the end of the self-exclusion term will not be honoured. We will exercise due diligence to prevent the opening of a new account by a self-excluded player; if such an account is inadvertently opened and any winnings are generated, those winnings will be voided.

4. Tips for Responsible Gambling

Responsible gambling is an active practice, not a passive state. The following guidance reflects industry best practices and can help you keep your gambling enjoyable and within safe boundaries:

• Set a strict budget before you play. Decide in advance the maximum amount of money you are willing to spend in any single session and treat it as a sunk cost — money allocated for entertainment, not investment. Never gamble with funds needed for essential expenses such as rent, utilities, or food.
• Treat gambling as entertainment, not income. The house edge means that, over time, the statistical expectation for the player is a net loss. Never rely on gambling to solve financial difficulties or supplement your income.
• Keep track of time and money spent. It is easy to lose perspective during active play. Use our session time limits and reality check features to stay informed about how long you have been playing and how much you have wagered.
• Avoid gambling under emotional pressure. Gambling while stressed, upset, intoxicated, or seeking to escape problems significantly impairs decision-making and increases the risk of harmful behaviour. Take a break and return only when you are in a calm, rational state.
• Balance gambling with other activities. Maintaining a wide range of social, recreational, and professional interests helps prevent gambling from becoming a disproportionate focus of your time and energy.
• Never chase losses. Attempting to recover losses through larger or more frequent bets is one of the most common contributors to escalating harm. Accept losses as part of the entertainment cost and walk away when your session budget is exhausted.

5. Protection of Minors

5.1. Minimum Age Requirement

Access to Caswino is strictly restricted to persons aged 21 years or older, in compliance with applicable regulations governing online gambling in the Philippines. During the registration process, all applicants are required to confirm that they meet the minimum age requirement. We reserve the right to request proof-of-age documentation — such as a valid government-issued photo identification — at any time. Where we have reasonable grounds to suspect that a registered account is held by a minor, the account will be suspended immediately pending investigation, and any funds in the account will be held until age verification is conclusively resolved.

5.2. Parental Controls and Shared Devices

If minors reside in your household or have access to devices you use to access Caswino, we strongly recommend the following preventive measures:

• Never save your Caswino login credentials in shared browsers or on shared devices.
• Always log out of your account after each session, particularly on shared computers, tablets, or smartphones.
• Install reputable parental-control or internet-filtering software. Tools such as Net Nanny, Qustodio, or similar applications can restrict access to gambling-related websites for specific user profiles.
• Keep your account password confidential and change it regularly.
• Store payment cards and financial account details securely and out of reach of children.

Caswino accepts no liability for access to the platform by individuals under the minimum legal age if such access results from the account holder's failure to take reasonable security precautions.

6. Support Resources

If you are concerned about your gambling or that of someone close to you, free, confidential, and professional help is available. The organisations listed below serve players in the Philippines and can provide counselling, peer support, crisis intervention, and clinical referrals.

All of the resources above provide confidential and non-judgmental support. You are not required to give your full name or any personal details to access most of these services. Reaching out is an act of strength, not weakness, and doing so at any stage — whether you are concerned about a minor issue or facing a severe crisis — can make a meaningful difference.

7. Contact Us

If you wish to activate any of the player-protection tools described in this document, have questions about responsible gaming measures, or need guidance on how to access external support services, our team is ready to assist you.

• General Support: [email protected]
• Privacy & Compliance Enquiries: [email protected]

When contacting us regarding self-exclusion, cooling-off periods, or account restrictions, please include your registered username and the specific measure you wish to implement. All responsible gaming requests are treated with strict confidentiality and are handled with priority by our compliance team. We aim to acknowledge all responsible gaming requests within 24 hours and to implement restrictions without undue delay.

For matters relating to the collection and processing of your personal data, including data subject access requests, please refer to our Privacy Policy. For the full terms governing your account, bonuses, and use of the Caswino platform, please review our Terms & Conditions.

Remember: gambling is meant to be fun. If it ever feels like anything other than that, please use the tools and resources available to you — or simply reach out. We are here to help.